Can I return a digital item to GameStop?

You can return the item to your local GameStop store. Due to Digital content being non-returnable, if your order contains ANY digital items you will not be able to use the returns portal. If there are ever any issues with your order where it needs to be returned to us, you can start the return online! It's quick, easy, and...

What is GameStop's return policy?

GameStop also reserves the right to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns. Claims for “Lost in transit” or “Delivered but not received” orders must be submitted within 60 days of shipment date.

Can I return a GameStop order?

Orders shipped to PR, HI, or AK are eligible for in-store return only. GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com order number.